As a self-regulating health college operating under the Regulated Health Professions Act, 1991 (RHPA), the College of Massage Therapists of Ontario is required to have a formal complaints process in place. This process is established through legislation and is the same for all health regulatory colleges in the province. It gives any member of the public the right to have his/her complaint about a Massage Therapist’s behaviour, conduct or practice investigated by the College’s Inquiries, Complaints and Reports Committee. Each step of the process is designed to ensure fairness to both the person who makes the complaint (the “complainant”) and the College registrant (the Massage Therapist) who is the subject of the complaint.
The following outlines the process for filing a complaint against a registrant of this College.